We have always put the needs of our customers first, earning their trust with our excellent engineering quality and professional services. We are also well aware of our customers’ expectations for high quality, reliability and sustainable development. Therefore, we have formulated strict procedures and management measures for each of our projects to ensure excellent performance in terms of quality, compliance, and customer service that exceed customer expectations.

Key Processes & Measures

• 01

  Project Management & Execution

  - Requirement analysis

  Before the project starts, we conduct in-depth communication with customers to understand their needs and expectations so that the project scope is clearly defined.

  - Project plans

  Develop detailed project plans according to customer needs, including resource allocation, timetable and budget control.

  - Ongoing communication

  Maintain close contact with customers during the project period, report progress regularly and make adjustments based on customer feedback.

• 02

  Quality Assurance & Control

  - Quality inspection

  Strict quality inspections are carried out at all stages of project development to ensure that every facet meets our quality standards and customer requirements.

  - On-site monitoring

  Our site supervisors and safety officers conduct daily site inspections to monitor the quality of workers’ and subcontractors’ work and resolve quality issues in a timely manner.

  - Final acceptance

  After the project is completed, we conduct final inspections and tests to ensure that all work meets or even exceeds customer expectations.

• 03

  Customer Feedback & Continuous Improvement

  - Regular feedback collection

  Collect customer feedback through regular visits and communication to understand customer satisfaction and changes in their needs.

  - Continuous improvement measures

  Continuously improve project processes and service quality based on customer feedback to ensure their needs are optimally met.

  - Complaint handling mechanism

  Regarding customer complaints, we have a comprehensive handling mechanism to ensure rapid response and timely resolution of issues.

Protection of Intellectual Property Rights

The Group understands the importance of protecting intellectual property rights. We obtain and use appropriate software licenses in our business operations. If any violation of intellectual property rights is discovered, we will adopt a zero-tolerance policy and call for immediate rectification.

Customer Data Protection

Privacy policy

We strictly abide by the “Personal Data (Privacy) Ordinance” to ensure the security and confidentiality of customer information and to prevent any unauthorised disclosure.

Zero-tolerance policy

We adopt a zero-tolerance policy toward any form of customer information leakage and will take legal action if necessary.